October 19, 2007
(AP) A 75-year-old Bristow woman was arrested after using a hammer to vent her frustration with the cable company.
"I stand by my actions even more so after getting all these telephone calls and hearing other people's complaints" said comcast customer Mona Shaw.
Shaw and her husband, Don, say they had an appointment in August for a Comcast technician to come to their Bristow home to install the company's heavily advertised Triple Play phone, Internet and cable service.
The Shaws say no one came all day, and the technician who showed
up two days later left without finishing the setup. Two days after
that, Comcast cut off all their service.
They say at the Comcast office in Manassas later that day, they waited for a manager for two hours before being told the manager had left for the day.
Mona returned the next Monday with a hammer.
"I smashed a keyboard, knocked over a monitor and I went to hit the telephone," Shaw said.
"I figured, hey, my telephone is screwed up, so is yours."
Comcast Corp., the nation's largest cable company, disputes Shaw's version of its customer service record and calls Shaw'shammer fit on August 20th an "inappropriate situation."
"Nothing justifies this sort of dangerous behavior," Comcast spokeswoman Beth Bacha said.
Police arrested Shaw for disorderly conduct. She received a three-month suspended sentence, was fined $345 and and is barred
from going near the Comcast offices for a year.
The Shaws did eventually get phone and television service with
Verizon and DirecTV. She says many people have called her a hero.
"But no, I'm just an old lady who got mad. I had a hissy fit," she said.
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