Verizon Paying Millions For Mistakes

February 13, 2007

Verizon announced that they will pay $2 million to customers if their directory listings had errors or were omitted over the last four years.

The announcement came from the State Corporation Commission Tuesday.

Under the terms of the settlement Verizon is going to make the $2 million available to compensate customers who had their name misspelled, had an incorrect number published or any error that would have made it unlikely that a caller would be able to reach the customer.

State regulators found hundreds of errors after beginning an investigation back in January 2005. Small business owners complained of losing tens of thousands of dollars.

Verizon said that it has invested $8 million to correct the problem. Any customers affected by the problem in the last three years have until May 14, 2007 to file a claim with SCC Division of Communications.


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