February 20, 2007
JetBlue announced Tuesday that they will be introducing a new customer bill of rights in hopes of winning back customers.
The airline faced a variety of operational problems following winter storms causing the airline to cancel 1,096 flights. The new customer bill of rights would hold the airline more accountable for any problems that they had.
Under the plan customers can ask for a full refund, a credit or a voucher, if the airline cancels a flight with 12 hours of its departure because of problems within JetBlue's control.
And depending on the length of certain delays customers will receive vouchers from $25 to the full amount of a round trip ticket if the flight is delayed in a situation within the airline's control.
Tuesday the company said it was fully operational but canceled flights that affected more than 100,000 customers has hurt the low fare airline's reputation.
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