April 1, 2014
After a murky morning, the water is clean and flowing again in Albemarle County after a tricky water main break left hundreds of customers without it.
"I went to shower because I was leaving on a business trip, and the water was gone," Ivy resident Catherine Williams said.
Williams is one of hundreds of Ivy residents who found themselves without water on Monday morning. Service was restored a few hours later.
"The quality of the water was quite brown and a little bit murky yesterday evening, but everything's fine today," she said.
Shortly after the disruption around 10:30 a.m. Monday, crews with the Albemarle County Service Authority responded to the area.
"We sent crews out to begin trying to find where the break was," said Gary O'Connell, the ACSA's executive director. "It ended up being in a section that's pretty remote, pretty wooded area."
All the rainwater from the past few days caused a bank in that remote area to fall on top of the line, damaging it. The service authority quickly began the work to repair it.
"When you have a break like that, it churns water through the lines and it can create a discoloration, so we were flushing through fire hydrants to try to remove all the air that could occur and the discolored water," O'Connell said.
And the remnants of the flushing are what many residents may have noticed.
"My family just went through the process of their evening, and eventually the water cleared," Williams said.
What was a temporary inconvenience is gone, but crews are working to try preventing something like this from happening again.
"Part of what we're doing in restoring is trying to restore that whole area, to strengthen it, so we wouldn't have anything like that happen again," O'Connell said.
The brief outage was a wake-up call for many residents.
"It's interesting when things like this happen because you realize how extensively you take all our systems for granted," Williams said, "and luckily, they came back quickly without a big problem."
The service authority says if anyone has lingering questions or concerns, they can call 434-977-4511 or check out the authority's Facebook page
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or firstname.lastname@example.org.