January 5, 2014
NORFOLK, Va. (AP) - Virginia transportation officials have made some changes to meet the demand for E-ZPass transponders in Hampton Roads.
Media outlets report that the Virginia Department of Transportation's E-ZPass website couldn't take requests for transponders at times on Friday. The department resolved the problem by expanding the website's capacity.
The agency also added weekend hours at service centers in Portsmouth and Norfolk.
VDOT also is working to speed up deliveries of E-Pass supplies to retail locations. Several retail locations had to turn customers away last week because they ran out of E-ZPass packets.
The demand is due to electronic tolls that begin Feb. 1 on the Downtown and Midtown tunnels. Motorists who don't have an E-ZPass transponder will pay higher rates.