Retailers Prepared for After Christmas Gift Returns


December 26, 2013

Retail stores around the Commonwealth saw lines, lines and more lines for gift returns and exchanges.

For many people walking into Best Buy in Charlottesville, there were several reasons why they were returning their items. Some gifts were broken, some were unwanted and some people just bought the wrong thing.

“My mom got a new TV, so we bought a new and she didn't one with internet so she wanted to buy an HDMI cable,” says Micalah Sacre. “We bought the wrong cable so we just came back and Casey helped us out cheerfully.”

“He was very helpful and we got the right cord now so hopefully my mom's TV works.”

For many big retail stores, the day after Christmas is all about the returns and exchanges. Many stores are extending their holiday return policies.

If you bought a gift from Walmart between November 1st and December 24th with a normal return policy of 15-30 days, your days to return begin on December 26th.

The same goes for Best Buy. They extended their return policy for the holidays through January 15th. Customers appreciate the ability to return items if they don’t work.

“I'm returning a karaoke machine that sort of flat out didn't work,” says Martha Stockhausen. “There was sort of a funny crackling sound and that was it.”

“Then I had two DS cases that were for DSXLs, which I know nothing about, and apparently we needed ones for just the regular size DS,” explains Stockhausen. “So overall everything went well and they took care of everything.”

Every store has a different return policy so make sure to check out your receipt to see if returns are possible and if there is a need for a restocking fee with the return.


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