Towing Complaints Now Go to Attorney General's Office

January 3, 2013

The General Assembly recently authorized a new system for Virginians to file complaints with towing operators .

The office of Attorney General Ken Cuccinelli will now handle towing-related evaluations, investigations, and consumer complaints.

Consumers used to have to go through the Board of Towing and Recovery Operations, as well as the Department of Criminal Justice Services if they had an issue with a tow truck.

Information about how to file a complaint with the attorney general's office can call the toll-free consumer hotline number (800) 552-9963.
Or, they can go to and click on "Consumer Protection" in the left-hand menu.

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