August 26, 2010
Due to a statewide computer system problem, the Virginia Department of Motor Vehicles is currently unable to process driver's license transactions inside its 74 customer service centers in Virginia.
"I had to come all the way here to get the license address changed and they can't do anything about that today. They don't know when it's going to be back up, so it was a pain to come all the way here and not be able to get anything done," said Matt Wayner.
Customers who can renew licenses through another service option are encouraged to go online, or use the automated telephone service at 1-888-337-4782.
The Virginia Information Technologies Agency (VITA) is working to resolve the server problem that is affecting 24 different state agencies including the Alcoholic Beverage Control, Virginia Employment Commission, Virginia Department of Emergency Management and Virginia Department of Transportation. VITA has not reported a recovery time.
At DMV, all other types of transactions, including vehicle decals and titles, transcripts, etc. are being processed normally.
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