September 1, 2010
The Virginia Information Technologies Agency (VITA) continues to make progress in returning all state agencies to normal operating conditions in the wake of the recent disruption in service caused by the failure of a major data storage system.
As of Wednesday morning, all impacted state agencies have received access to their computer systems and files. The Department of Motor Vehicles will be fully operational on Thursday. DMV is extending operating hours until 6pm on Thursday and Friday at all 74 locations statewide.
Speaking about the progress being made, Governor McDonnell remarked, “The recent computer outages impacting state agencies, and the citizens they serve, are disappointing and unacceptable. In the days ahead we will be launching a comprehensive effort to determine how this situation occurred and, most importantly, how we can ensure that it does not happen again. However, the foremost priority at this time is ensuring that all state agencies return to their normal operating conditions as quickly as possible.”
DMV estimates approximately 35,000 to 45,000 customers have been unable to receive or renew driver's licenses or ID cards since the service disruption began August 25. As a result, the validity periods of most licenses and ID cards that expired during the service disruptions are extended by 20 days. For example, licenses that expired August 25, 2010 will be valid until September 14, 2010, allowing customers added time to renew prior to the new expiration date.
The governor continued, “The recent outages have had a particularly disruptive impact on Virginians dealing with our Department of Motor Vehicles. To ensure that all problems are corrected as quickly as possible, I have directed officials at the agency to extend office hours over the weeks, and weekends, ahead. Details will be released by DMV later today. From this office to our agencies to our customer service centers, we are all committed to fixing these recent issues, returning all state operations to normal, and ensuring that outages of this nature do not take place in the future.”
The initial failure affected 26 of the Commonwealth’s 89 agencies and caused 13 percent of the Commonwealth’s storage servers to stop working.