Appalachian Power Ordered to Refund Va. Customers

September 14, 2010

Appalachian Power says about 180,000 residential customers in Virginia are getting a refund.

The refunds stem from interim rates that Appalachian Power charged while the State Corporation Commission considered its request to increase its base rates. The SCC approved a rate hike in July that was lower than what the company had requested.

The SCC ordered refunds for ten weeks that the company had charged the higher interim rates.

Appalachian Power said Monday that about 40 percent of its residential customers will get refunds, most of which are about $11. Customers will get a credit on their next monthly bill. Checks will be mailed to customers who have discontinued electric service.

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