Va. Regulators Refuse to Eliminate Free 411 Calls

January 13, 2011

Virginia regulators have rejected an industry group's request to eliminate free directory assistance telephone calls.

But the State Corporation Commission said Wednesday that it reduced the number of free calls per month from two to one.

The free 411 calls come with basic local telephone service under a provision in place since 1990.

The Virginia Telecommunications Industry Association had asked the commission to eliminate the free calls. The group said companies should be allowed to determine the number of free local directory assistance calls they provide to their customers.

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