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Va. SCC Considering Telephone Service Changes

October 6, 2010

Virginia regulators are considering requests from the telephone industry to change how customers find phone numbers.

The State Corporation Commission says several telephone companies are seeking to eliminate the provision that allows two free calls per month for directory assistance. Those calls are currently included as part of basic local telephone service.

The Virginia Telecommunications Industry Association filed the request. The group says companies should be allowed to determine the number of free local directory assistance calls they provide to their customers.

Verizon also is asking the SCC to waive the requirement to publish and deliver a telephone directory containing customer listing information. It would make a residential directory available upon request and on the Internet. It also would continue to deliver directories that contain business and governmental listings along with the consumer guide information provided in white pages directories.

The SCC has scheduled a hearing on Nov. 10 in Richmond on the directory assistance request. Regulators also are seeking public comment on Verizon's request. Those comments must be received by Nov. 19.

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